Please have a look at our FAQ page for quick and easy answers to the most commonly asked questions.
Otherwise our customer service team can be contacted:
We will respond to you within 24 hours of receiving your email and request.
An update from KISSKILL
Sadly, we've had to temporarily close our Chapel St Boutique, however we're still shipping out your orders and we're happy to help you with Virtual Fittings from home!
Click
here for more information & to book a consult.
We've got contactless pick-up available for our Melbourne locals, at checkout you can hit "pick up in store" and let us know via Email or DM when you plan on coming past.
Rest assured, we have free returns available via Parcel Point for all Australian online orders!
For your information:
- Our warehouse team is packing your orders under strict hygiene practices; removing plastics and using tissue only protect your beloved purchases.
- Please note that although we are adhering to these strict measures we always recommend washing before wear, however please consider that items cannot be returned after washing.
Stay safe, stay sexy
With love,
KISSKILL xx
Delivery & Shipping
Domestic Orders:
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Free Standard Shipping on orders over $99 Australia-wide. For orders less than $99, we charge a flat rate of $9.95
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KISSKILL also offers Australia-wide express shipping for a flat rate of $12.95. *Please note Australia Post cannot guarantee next day delivery at this time.
- We cannot ship to PO box addresses. You also have the option to select 'pick up in store' at checkout.
Please note: All online orders must be made by 1pm for same day dispatch. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day. When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at kissandtell@kisskill.com.au
KISSKILL delivers via Australia Post. Standard delivery within Australia can take between two and six days depending on where you are located. Shipping times are Australia Post recommended times only, and cannot be guaranteed. For closer estimates, please visit https://auspost.com.au. All orders are sent from our South Yarra office.
Express delivery will be delivered on the next business day for most orders, but can take up to two or three business days for some locations. You can check if your postcode is within the next day network here: https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia
We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
You assume all risk and liability for your parcel if no one is available upon delivery at your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse, and will not replace lost or damaged items.
International Shipping:
KISSKILL offers worldwide shipping.
- Free Registered Delivery on orders over $200.
- KISSKILL also offers express international shipping..
KISSKILL uses DHL eCommerce for all standard international deliveries and DHL Express for express international postage. DHL will transfer your delivery to the domestic postal service upon arrival in your country.
The following countries only accept PO Box addresses for Standard Shipping: United Arab Emirates, Saudi Arabia, Oman, and Qatar.
DHL Express does not ship to PO Boxes.
Delivery times may vary depending on location. Standard delivery options for USA, UK, Asia, and select EU countries can take between five and twelve working days. Rest of world can take up to fourteen business days.
Express delivery can range between three to seven business days depending on location.
Shipping times are DHL recommended times only, and cannot be guaranteed. All orders are sent from our South Yarra office.
If you have any questions regarding delivery, please contact kissandtell@kisskill.com.au
Please make sure that your shipping address is correct as we're unable to redirect orders once they have been shipped and are on their way to you.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
You assume all risk and liability for your parcel if no one is available upon delivery at your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse, and will not replace lost or damaged items.
TRACKING YOUR ORDER
Australian Orders will be supplied with a tracking number that you will receive on your shipping confirmation email. KISSKILL are not able to track your order for you once it is dispatched any queries after dispatch should be made to the postal service.
CURRENCY & TAXES
All prices displayed are in Australian Dollars ($AUD) and are inclusive of GST (10% Goods & Services Tax) of which the taxed component will be identified on your purchase invoice.
Returns & Exchanges
We offer customers the opportunity to return all full priced items for a refund of the purchase price. Free returns are available for all Australian online orders.
If you are not happy with the fit of your purchase and would like to exchange please email kissandtell@kisskill.com.au to ensure we have your required size in stock.
Once the item is received back we will re send your new item the same day. Exchanges must be initiated within 14 days.
Underwear must be tried on over underwear and will not be accepted for exchange if it have been worn without. Items that have been embroidered or personalised cannot be returned. Returned accessories (stockings or pasties) will only be accepted if unopened in packaging.
Refunds on worn items will only be accepted if the item is faulty, and must be returned washed.
If you would like a refund on any full priced item please email kissandtell@kisskill.com.au and return the item in new condition with tags attached for a full refund. Returns must be initiated within 14 days.
Please note we cannot offer returns or refunds on sale items, items that have been altered or embroidered or if returns are requested out of the specified time frames.
A refund to the full value of your item(s) at purchased time will be credited to your nominated PayPal account or credit card from which the original payment was made.
For more information please refer to our Privacy Policy in full.
Return Instructions
Domestic orders:
- We have recently partnered with ParcelPoint to offer you more convenience. Click hereto initiate your return.
- Click ‘Book a Return’ and fill in the fields. You will need your original order ID to book in your return.Make sure you use the complete order ID, e.g. 6143. You can find this number on your order or shipping confirmation email and also your invoice.
Select from hundreds of local stores such as pharmacies, convenience stores and newsagencies to drop off your parcel. The ParcelPoint locations are open weekends and after hours for your convenience.
- Download and print your shipping label. Apply to your package once you have securely packed your items.
- Drop off your parcel to any store offering ParcelPoint Returns.
Tracking
Head to http://parcelpoint.com.au/track and use the ‘ParcelPoint ID’ to track your return. You find your ParcelPoint ID on your ParcelPoint returns slip.
Please note this is a free service which includes tracking unless your item is in the sale in which case you will be charged for return postage.
International orders:
Unfortunately we do not offer a free returns service for international orders. Please send these back at your own convenience to the following address:
KISSKILL, 509 CHAPEL STREET, SOUTH YARRA, 3141, Vic, Australia
We recommend a tracked service so you can guarantee delivery.
