BLACK FRIDAY SALE - UP TO 50% OFF - ONLINE AND IN-STORE* ENDS SUN 28 NOV 11:59 AEST

Delivery & Returns

COVID-19 UPDATE:

We are continuing to ship all orders and process returns without delay; however, you may experience slight shipping delays with Australia Post. Our customers and our team remain our top priority. We will continue to update our website if any delays are expected.

AUSTRALIAN SHIPPING:

FREE SHIPPING on all orders over $99! 

  • Orders under $99 incur a flat rate of $7.95 for standard shipping.
  • Express Shipping is available for $12.95 *Please note Australia Post cannot guarantee next day delivery at this time.
  • You also have the option to select 'pick up in store' at checkout.

Please note: All online orders must be made before 1pm for same day dispatch. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day. When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact us at kissandtell@kisskill.com.au

KISSKILL delivers via Australia Post. Standard delivery within Australia can take between two and six days depending on where you are located. Shipping timeframes for Australia Post are only a guide and cannot be guaranteed. For closer estimates, please visit https://auspost.com.au. All orders are sent from South Yarra, Victoria. 

Express delivery will be delivered on the next business day for most orders, but can take up to two or three business days for some locations. You can check if your postcode is within the next-day network here: https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia

We cannot accept responsibility for delays in delivery due to unforeseen circumstances. 

You assume all risk and liability for your parcel if no one is available upon delivery at your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse and will not replace lost or damaged items. 

SAME DAY DELIVERY (Melbourne customers):

Same day delivery is available 7 days a week (excluding public holidays) for customers within the Melbourne Metropolitan area. Order before 1pm to receive your delivery within 4 hours.

Our address:
509 Chapel Street, South Yarra VIC 3141 Australia

Delivery to locations within 20km of our address: $25
Delivery to locations within 50km of our address: $45

At checkout select 'Ship' - If your delivery address is eligible for same day delivery, you will be shown an option to select 'Same Day Delivery'

Tracking and order updates will be provided by SMS.

PICK UP IN STORE (Melbourne customers):

Pick up is available Monday - Friday (excluding public holidays) for customers within the Melbourne Metropolitan area. 

 

Pick up orders from:
509 Chapel Street, South Yarra VIC 3141 Australia


At checkout select 'Pick Up'

Our team will contact you to arrange a time for your collection. If you arrive at the store without arranging a collection time, we cannot ensure that your order will be available. If the order is urgent, email us at kissandtell@kisskill.com.au

WORLDWIDE SHIPPING: 

Free FedEx International Economy shipping on orders over $199. 

  • We ship worldwide using Fedex International Economy. Please see shipping rates and transit times below:

 

REGION

TRANSIT TIMES

SHIPPING RATES

NZ

4 – 5 business days

$19.95

USA / CANADA

5 – 7 business days

$19.95

CHINA

5 – 7 business days

$34.95

HK

5 – 6 business days

$14.95

EUROPE

5 – 7 business days

$24.95

UK

5 – 7 business days

$29.95

Rest of the world

5 – 7 business days

$24.95

 

Shipping times are Fedex estimated times only, and are not guaranteed. All orders are sent from our South Yarra office.

If you have any questions regarding delivery, please contact kissandtell@kisskill.com.au 

Please make sure that your shipping address is correct as we're unable to redirect orders once they have been shipped and are on their way to you.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

You assume all risk and liability for your parcel if no one is available upon delivery at your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse, and will not replace lost or damaged items.

TRACKING YOUR ORDER:

Australian orders will be supplied with a tracking number that you will receive on your shipping confirmation email. KISSKILL are not able to track your order for you once it has been dispatched. Any queries after dispatch should be made to the postal service.

CURRENCY & TAXES:

All prices displayed are in Australian Dollars ($AUD) and are inclusive of GST (10% Goods & Services Tax) of which the taxed component will be identified on your purchase invoice.

RETURNS:

Free returns are available for all Australian online orders. 

Returns must be initiated within 14 days of receipt.

We offer customers the opportunity to return all full priced items for a refund of the purchase price. 

If you would like a refund on any full priced item please email kissandtell@kisskill.com.au and return the item in new condition with tags attached for a full refund. 

Please note we cannot offer returns or refunds on sale items, items that have been altered or embroidered or if returns are requested outside of the specified time frame.

A refund to the full value of your item(s) at purchased time will be credited to the original payment method.

Returned accessories (stockings or pasties) will only be accepted if unopened and still in original packaging.

Refunds on worn items will only be accepted if the item is faulty, and must be returned washed.

For more information please refer to our Privacy Policy

EXCHANGES:

Exchanges must be initiated within 14 days.

If you are not happy with the fit of your purchase and would like to exchange, please email kissandtell@kisskill.com.au to ensure we have your required size in stock.

Once the original item/s are received back we will send your new item the same day. 

Underwear must be tried on over other underwear and will not be accepted for refund or exchange if they have been worn without.

RETURN INSTRUCTIONS:

Domestic orders:

  1. Click here to initiate your return with Parcelpoint.
  2. Click ‘Book a Return’ and fill in the fields. You will need your original order ID to book in your return. Make sure you use the complete order ID e.g. 6143. You can find this number on your order or shipping confirmation email and also your invoice.

Select from hundreds of local stores such as pharmacies, convenience stores and news agencies to drop off your parcel. ParcelPoint locations are open weekends and after hours for your convenience.

  1. Download and print your shipping label. Apply to your package once you have securely packed your items.
  2. Drop off your parcel to any store offering ParcelPoint Returns.

Tracking:

Head to http://parcelpoint.com.au/track and use the ‘ParcelPoint ID’ to track your return. You find your ParcelPoint ID on your ParcelPoint returns slip.

Please note this is a free service which includes tracking for full price items only.

Sale items are not eligible for free returns.

International orders:

Unfortunately we are not able to offer free returns for international customers.

Please send these back at your own convenience to the following address:

Kisskill Lingerie
509 Chapel Street
South Yarra VIC 3141
Australia

We recommend a tracked service so that you can guarantee delivery. 

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