Delivery & Returns

AUSTRALIAN SHIPPING:

FREE SHIPPING on all orders over $99! 

  • Orders under $99 incur a flat rate of $7.95 for standard shipping.
  • Express Shipping is available for $12.95 *Please note Australia Post cannot guarantee next day delivery at this time.
  • You also have the option to select 'pick up in store' at checkout.
  • We dispatch online orders received before 1pm AEST on weekdays, excluding Victorian Public Holidays, from our warehouse in South Yarra, Victoria.
  • Purchases made on weekends and public holidays will be processed on the next business day.
  • When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact us at kissandtell@kisskill.com.au

KISSKILL delivers via Australia Post. Standard delivery within Australia can take between two and six days depending on where you are located. Shipping timeframes for Australia Post are only a guide and cannot be guaranteed. For closer estimates, please visit https://auspost.com.au. All orders are sent from South Yarra, Victoria. 

Express delivery will be delivered on the next business day for most orders, but can take up to two or three business days for some locations. You can check if your postcode is within the next-day network here: https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia

We cannot accept responsibility for delays in delivery due to unforeseen circumstances. 

You assume all risk and liability for your parcel if no one is available upon delivery at your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse and will not replace lost or damaged items. 

SAME DAY DELIVERY (Melbourne customers):

Same day delivery is available 7 days a week (excluding public holidays) for customers within the Melbourne Metropolitan area. Order before 1pm to receive your delivery within 4 hours.

Our address:
509 Chapel Street, South Yarra VIC 3141 Australia

Delivery to locations within 20km of our address: $25
Delivery to locations within 50km of our address: $45

At checkout select 'Ship' - If your delivery address is eligible for same day delivery, you will be shown an option to select 'Same Day Delivery'

Tracking and order updates will be provided by SMS.

PICK UP IN STORE (Melbourne customers):

Pick up is available when the store is open for customers within the Melbourne Metropolitan area. Pick up orders from:

509 Chapel Street, South Yarra VIC 3141 Australia

At checkout select 'Pick Up'

Our team will contact you to arrange a time for your collection. 

If you arrive at the store without arranging a collection time, we cannot ensure that your order will be available. If the order is urgent, email us at kissandtell@kisskill.com.au

WORLDWIDE SHIPPING: 

Free FedEx International Economy shipping on orders over $199. 

We use FedEx International Economy for worldwide shipping, except for New Zealand and certain regional areas where we use Australia Post International, connecting with the local post of each country.

Shipping rates and transit times below:

REGION

TRANSIT TIMES

SHIPPING RATES

NZ

4 – 5 business days

$19.95

USA / CANADA

5 – 7 business days

$29.95

HK

5 – 6 business days

$19.95

EUROPE

5 – 7 business days

$29.95

UK

5 – 7 business days

$29.95

Rest of the world

5 – 7 business days

$39.95

 

Shipping times are FedEx estimated times only, and are not guaranteed. All orders are sent from our South Yarra office.

If you have any questions regarding delivery, please contact kissandtell@kisskill.com.au 

Please make sure that your shipping address is correct as we're unable to redirect orders once they have been shipped and are on their way to you.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances.

You assume all risk and liability for your parcel if no one is available upon delivery to your nominated delivery address. KISSKILL cannot guarantee against stolen or damaged goods once they have been dispatched from our warehouse and will not replace lost or damaged items.

TRACKING YOUR ORDER:

All orders will be supplied with a tracking number that you will receive on your shipping confirmation email. KISSKILL are not able to track your order for you once it has been dispatched. Any queries after dispatch should be made to the carrier and or postal service.

CURRENCY & TAXES:

All prices displayed are in Australian Dollars ($AUD) and are inclusive of GST (10% Goods & Services Tax) of which the taxed component will be identified on your purchase invoice.

RETURNS:

 

All returns must be initiated within 14 days of receipt.

We offer customers the opportunity to return all full priced items for a refund of the purchase price. 

If you would like a refund on any full priced item please email kissandtell@kisskill.com.au and return the item in new condition with tags attached for a full refund. 

A refund to the full value of your item(s) at purchased time will be credited to the original payment method.

Please note we cannot offer returns or refunds on change of mind sale items, items that have been altered or embroidered or if returns are requested outside of the specified time frame. 

Sale items which are change of mind we can only offer a exchange.

Returned accessories (stockings or pasties) will only be accepted if unopened and still in original packaging.

Refunds on worn items will only be accepted if the item is faulty, and must be returned washed.

For more information please refer to our Privacy Policy

EXCHANGES:

Exchanges must be initiated within 14 days.

If you would like to exchange an item, please initiate the exchange process within 14 days of receipt by emailing us at kissandtell@kisskill.com.au to ensure we have your required size in stock.

Please note that underwear must be tried on over other underwear and cannot be accepted for refund or exchange if they have been worn without.

For more information please refer to our Privacy Policy

RETURN INSTRUCTIONS:

Please ensure you have sent a email with your tracking number to kissandtell@kisskill.com.au with your request. Please send items to the following address within the 14 days of your original purchase date:

Kisskill Lingerie
509 Chapel Street
South Yarra VIC 3141
Australia

We recommend a tracked service so that you can guarantee delivery.