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FAQs

 

Frequently Asked Questions

 

HOW DO I MAKE A PURCHASE?

Once you have found an item, simply select the colour, your size and pattern (where available) and click on the 'ADD TO CART' button underneath each item.

Review the items in your shopping bag by clicking the 'CART' link at the top right hand corner of the page. You can use the 'REMOVE PRODUCT’ link to delete items from your shopping bag.

Click on 'GO TO CHECKOUT' to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can choose to ‘enter as guest’ after choosing to proceed to the checkout. However, it is easier to enter your details so you don’t have to repeat this step the next time you shop.

Creating an account is easy and free, simply click on the Sign Up button to fill in your details or if you’re already an existing member simply login to your account.
 

I’VE FORGOTTEN MY PASSWORD

If you have forgotten your password it is easy to reset. Simply follow the Forgot Password link on the sign in page.


WHICH SIZE SHOULD I CHOOSE?

So to help you choose the best size, you'll find the following information on every product page a link to a 'sizing chart' to help you convert international sizes.

If you need further assistance, simply contact our customer service team at kissandtell@kisskill.com.au or via our live chat function on the website if it attended.


HOW DO I KNOW IF AN ITEM IS IN STOCK

All items online are in stock and available to purchase unless “Sold Out” is displayed. Please be aware that items in your shopping bag are not reserved and can still be bought by another customer until you have completed your order.

Due to the exclusive nature and limited availability of the products offered online, we cannot guarantee fulfillment of all orders. Even though you have received an order confirmation email, your order is not guaranteed until it has been processed by the store. A refund will be automatically generated for any items or orders that are not available at time of order processing. Only when you have received a shipment notification email will your order be guaranteed for delivery.


HOW DO I PAY FOR MY ORDER

Kisskill accept payments using PayPal (Click here to create a PayPal account). If you do not wish to create a PayPal account, credit card payments are also accepted via PayPal payment tool and will be available at the checkout.

Kisskill also accepts Afterpay. Customers using Afterpay will be redirected to the Afterpay website when processing their payment.


IS MY PERSONAL INFORMATION KEPT PRIVATE?

Your personal information is kept private and confidential with KISSKILL. To become a member, we will need to know your name and email address. If you wish to place an order online we require your billing and shipping address as well as a telephone number. All payments are currently made through PayPal directly, as such KISSKILL does not require, request or store your credit card information. Please notify us immediately via kissandtell@kisskill should you receive any requests for such information in relation to KISSKILL.

If you have opted to accept marketing in your registration of details we will use your email address to send our latest news and offers. If you no longer wish to receive marketing from us, you may choose to unsubscribe.

For more information please refer to our  Privacy Policy  in full.

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